Deleting your PirPeek account and data

Delete in the app

You can delete your account from inside the app in a few steps:

1. Open the PirPeek app and tap the user menu in the top right corner.
2. Go to Account, then Account settings.
3. Under Danger zone, tap Delete Account.
4. Type DELETE to confirm and confirm the deletion. You may be asked to sign in again for security.

If you cannot access the app: request deletion by email

You can request deletion without reinstalling the app. Send an email with the subject "Account deletion request" from your account's email address to info@pirpeek.com.

We may ask for additional information to confirm the request is yours. We will complete your request within 30 days and confirm by email.

Cancel your subscription first

Deleting your account does not cancel your Google Play or App Store subscription. To avoid being charged again, cancel it in the store before deleting your account. The steps are on the Subscription and Terms of Use page: https://pirpeek.com/en/subscription-terms/

Data that is deleted

When your account is deleted, the following data is permanently deleted:

• Your account data: email address, display name and sign-in details.
• Your birds and all their records: weight, mood, care log, moulting, clutch and egg records, and notes.
• Your photo backups in the cloud and their notes.
• Your points, streak and badges.
• Your smart perch's measurements and the link between the perch and your account. The perch is released and can be paired with another account.
• Your support requests and messages are deleted or anonymised so they are no longer linked to you.

Data that is kept, and for how long

• Subscription and purchase records (plan, dates and the store's purchase ID): for the statutory retention periods required for financial and legal obligations and possible disputes, for up to 10 years.
• Server technical logs: deleted automatically within a few days.
• We never store card or payment details; those are subject to Google Play's or the App Store's own policies.

How long deletion takes

When you delete in the app, your account is closed immediately and the photos on your phone are deleted. Your data on our servers is deleted within 30 days at the latest; cloud photo backups are removed sooner, within 7 days.

Deleting specific data without deleting your account

If you want to keep your account but delete some of your data, you can do so in the app:

• Deleting a bird also deletes all its records and photos.
• You can delete a photo, or remove only its cloud backup (from the photo viewer).
• To turn photo backup off completely: Settings > Photo backup.
• You can ask for other data to be deleted or corrected at info@pirpeek.com.

Data on your phone

Data kept only on your phone, such as reminders, notification settings and game scores, is removed from your phone when you uninstall the app.